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We believe in fast and efficient customer service, and we’re proud to have our own in-house dedicated support team. We are always on hand to answer questions and queries and give advice and guidance on our training courses.

Our helpdesk is open Monday – Friday from 9am-5pm CET. We also provide a call back service for those who prefer to schedule a call.

By Phone
+31 85 130 54 89

By Email
support@gcpcentral.com

FREQUENTLY ASKED QUESTIONS

Browse through our FAQS to find the answers to our most commonly asked questions about myGCP.

What is the validity period of my GCP certificate?

There is no agreed validity period for a GCP certificate. There are agreements within the branches and organisations, but there is no national or worldwide agreement made. The ICH GCP guideline says that you always have to be up to date with the currently applicable laws and legislations. This means as soon as there is an update on a local law or ICH GCP, you would have to renew your GCP training.

This is the reason you have access to your myGCP course for 1 year: In case of new laws and legislations, we update the course and inform you about the updates. As soon as you have completed the course updates, you will receive a new GCP certificate.

Exception: if you are listed in the BROK register or GCP-WMO register (via EMWO examination), the validity is specified in the register.

How do I know when my EMWO GCP-WMO re-registration expires?
Go to the EMWO site and search with your name or registration number (BIG) to check when your GCP-WMO registration expires. The registration is valid for 3 years.

Complete the GCP-WMO Re-certification course before the expiration date itself. For more information go to the EMWO exam page. 
When will my EMWO reregistration be processed in the GCP-WMO register?
At the end of each month, we send all successful GCP-WMO Re-certification certificates to EMWO.

They process the recertifications in the register, which will be visible on the website of EWMO the next month. EMWO will also send you a confirmation by mail with your new certificate. The date you completed the WMO GCP re-certification course on myGCP.nl is the date EMWO will use as the date of your re-certification. As of that date your registration is extended with 3 years.
How can I change the language of my online course?

Courses purchased via myGCP.world are not all available in the Dutch language. This is our international website where all courses are in English, irrespective of your language choice. On myGCP.nl the GCP-WMO courses are available in the Dutch language, except for the GCP-WMO Re-certification (only Dutch) and the ICH GCP R3 Transition Course (only English). You can check the availibe languages of a course in the myGCP webshop. 

Please contact our customer service in case you purchased the wrong online course.

The language of your choice can be changed in the user menu, only if available. Click on the horizontal-striped circle at the top right-hand corner. A dropdown menu appears where you can choose the language of your choice.

How do I get accreditation points for my online training?
You can earn accreditation points for completing the training, where applicable to your course.
Please login to your myGCP account and go to your profile page.
  1. Click the button [customise profile]
  2. Scroll down to the input field/box [BIG/Registration number]
  3. Click next to the field on the round button [N.A.]
  4. If this box is not active the quality register field will unfold
  5. Choose your quality register in the list
Please ensure to complete all required fields before starting your course.
 
To provide you with accreditation points, it is required to connect your (BIG) registration number with a quality register. You can find your (BIG) registration number online. In case you correctly filled in your registration number (BIG) and quality register and completed the course (after which you will have received a certificate) the accreditation points will automatically appear in your portfolio.
Where can I find downloads? Like: overviews, abbreviation list and/or glossary

In your myGCP account you can go to our [Tools].

In tools, you will find various useful overviews, checklists, informative videos and infographics. Many of these tools are incorporated in the course material, but are conveniently collected here. This way they are easily accessible as reference. Of course, they can be downloaded (and printed) in .pdf format, except for the videos.

Your course has an enddate, the toolssection in your myGCP account is always accessible.
See the myGCP Manual for more information.
View the full FAQ

Customer feedback and complaints

If you are not satisfied with a service or a product from GCP Central, we want to hear from you.

Please complete our online complaints form. We endeavor to respond within two business days to discuss your concerns.

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