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We believe in fast and efficient customer service, and we’re proud to have our own in-house dedicated support team. We are always on hand to answer questions and queries and give advice and guidance on our training courses.

Our helpdesk is open Monday – Friday from 9.00 to 17.00. We also provide a call back service for those who prefer to schedule a call.

FREQUENTLY ASKED QUESTIONS

Browse through our FAQS to find the answers to our most commonly asked questions about myGCP.
Frequently asked questions

My accreditation points aren’t recognized in PE Online

This happens if you forget to fill in your BIG registration number and quality register (KNMG, V&VN) in your myGCP profile. If this information is (correctly) filled in and your training is accredited for your profession, then the points are automatically added in PE-online once you have completed the course. Did you forget to fill in this information and have already completed your training? Call the GCP Central helpdesk at +31 (0)85 130 54 89 for help.

How do extensions work?

One of the special features of myGCP is the possibility to extend your training license. You always receive a year of access to all the tools, trainings, and other features when you get your GCP training license. When that year is up, you have the option to extend your access, so that you can stay up to date on the latest clinical research rules and regulatory changes also after that first year. It’s simple to extend your license via your profile page.

No activation mail received… What now?

After registering on the myGCP learning platform, you will receive an email asking you to confirm your email address and activate your account. But what if you didn’t receive yours? First, check your Spam folder. If the email isn’t there, then call the GCP Central helpdesk at +31 (0)85 130 54 89. They will help you activate your account so that you can start your training as quickly as possible.

I didn't receive an activation mail with links. What can I do?

It is possible that our mail address is not recognized. In that case, you may find the activation mail in your mailbox in the Junk mail folder.

If the mail is not there, please contact our GCP Central helpdesk by email support@gcpcentral.com or call 088 – 73 000 888.

I forgot my password.

With so many passwords to remember, it’s understandable that you might forget which one you chose for myGCP. No problem, that’s what the password reset tool is for. Visit the login page for myGCP: https://mygcp.nl/login.html. Below the box to enter your password you can find the “Reset password” link. Click on this and fill in your username (your email address). You will receive an email with a link to reset your password.

Why am I still receiving emails about updates after completing my course?

A logical question, which can be answered by looking at myGCP’s unique features. We believe that you can be better at your job when you are up to date with the latest changes in clinical research rules and regulations. When there are regulatory changes, we adjust the training module covering the affected rule or regulation accordingly. We include an explanation and come up with new questions. To ensure your knowledge doesn’t fall out of date after your training is completed, we will send you a notification whenever the regulations are changed. After you’ve received this mail, you can visit myGCP to see which module or chapter you need to refresh to ensure your knowledge is up to date.

Customer complaints and feedback

If you are not satisfied with a service or a product from GCP Central, we want to hear from you.

Please complete our online complaints form. We endeavor to respond within two business days to discuss your concerns.

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NEWSLETTERStay up-to-date with the latest news and myGCP updates 

NEWSLETTERStay up-to-date with the latest news and myGCP updates